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Booking Terms

Generally:
The campsite uses the Camping Key Europe system, which means that you must have a valid Camping Card. Can be purchased at SCR.se, or in the reception of Ystad Camping, and is available in a free version and a paid version incl. benefits.

Booking Age Limit:
To make a reservation on Ystad Camping you must be 18 years of age. Identification may be required upon check-in. A fulfilled age limit for one person is a requirement for access to the campsite.

Booking / Payment:
When you have made an reservation, a booking confirmation will be sent to you.

The booking is conclusive when you have booked and paid the total amount in connection with the booking.

The requirement for pre-booking / reservation of a campsite is a payment of the full amount, at the time of the booking.

Cancellation insurance:
At the time of reservation you can also sign a cancellation insurance of 199 SEK.
The cancellation insurance can only be added to the reservation at the time of the booking.

When you have an cancellation insurance you can cancel your booking up to 24 hours before the day of arrival, with no other charge than service charge of 150 SEK + cancellation insurance of 199 SEK, provided that any of the following events occurred:

  • Disease or serious accident which is affecting yourself, your partner, your domestic partner, you or your partners children, siblings or fellow travelers.
  • A serious incident occurred outside your control, eg. extensive fire or water damage in your home, which makes it unreasonable to request that you keep your reservation.
  • Invitation to the armed forces or civil defense.
  • You must be able to prove your obstacle with a certificate from a doctor, authority or insurance company. Certificates that are received later than seven (7) days after the cancellation date are not considered.
  • In case of cancellation, the cost of the cancellation insurance is not refunded, an also the service charge will be required.

Cancellation:
Cancellation can be done verbally or in writing (telephone or email), and must be done by the person who made the reservation or whose name is registered on the booking.

Cancellation earlier than 40 days before arrival:

  • Without cancellation insurance: The entire rental amount will be refunded excluding service charge of 150 SEK.
  • With cancellation insurance: The entire rental amount is refunded excluding service charge of 150 SEK and the cancellation insurance of 199 SEK.

Cancellation later than 40 days before arrival:

  • Without cancellation insurance: 10% of the rental amount is refundable
  • With cancellation insurance: The entire rental amount is refunded excluding service charge of 150 SEK and the cancellation insurance of 199 SEK.

Cancellation the day of arrival:  No amount is refundable.

Check in / out:
Check-in: From 1 PM
Check-out: Latest 12 PM unless otherwise agreed.

When check-out, shower cards must be returned at the reception, where you also pay for shower money.

If the camping site is not left on time, you as a guest may be charged any extra costs if the next guest cannot check in on time.

Code of conduct:
The campsite practice SCR’s code of conduct as well as local rules that can be read on our website. Additional provisions may apply, such as the placement of a vehicle on the place, cabling, car parking, etc. Contact reception or campsite hosts in case of questions / uncertainty.

Violation of the code of conduct means that the guest can be rejected from the campsite.

Insurance:
You are responsible for having the necessary protection, such as accident insurance and luggage insurance. If you have valid Camping Key Europe, special insurance applies in case of an accident at the campsite.

Responsibility of the campsite:
The campsite is responsible for any damage caused to you by proven negligence by the campsite host or by the staffmembers, connected to their duties.

The campsite is not responsible for any damage that has occurred to you by outsiders or other guests. Nor for any damage that was beyond the control of the campsite.

Complaint / complaints:
If the rented property does not meet the promised condition or your expectations, we want you to report this immediately during the reception’s regular opening hours, so that we have the opportunity to correct the problems / errors.

The same applies to errors that occur during the stay.

In case of emergency, please call Swedish emergency nr 112, or contact the reception in opening hours, or by phone around the clock. +46 411 19270

Very welcome and hope you enjoy our stay.

Best Regards

Sincerely

Ystad Camping